In the last session of 2005, the FMF turned the focus onto the individual and explored some of the issues that stop individuals from optimising their intellectual capacity at work.
In a lively and interactive session we explored:
- Memory and Mind-Mapping - presented by Phil Chambers
- Listening, Thinking and Believing - presented by Norman Smyrell
- Avoiding Conflict - presented by Carl Kovacs
Memory…
Phil Chambers is the reigning World Mind-Mapping Champion. He opened the session by explaining how our memory can be made more effective by the use of practiced techniques. To illustrate this, Phil lead the group through a series of simple tests and exercises to reinforce the real impact of these techniques. For the delegates this proved a real eye-opener – not so much in realising how little data we retain in what we read and hear but, more importantly, how we can improve this retention through the application of some simple techniques such as linking and a process of systematic review.
Linking is a simple technique of associating things to be remembered to items that can be more easily recalled and make use of as many of our senses as possible (images, tastes, feelings, places, journeys, rhymes and humour to name a few).
The systematic review process harnesses the “recall peaks” by reviewing the information in the cycle:
- 10 minutes
- 1 day
- 1 week
- 1 month
- 3 months
Mind-Mapping…
This approach is linked to the use of mind-maps to maximise recall by utilising links, words and images. A mind-map is a systematic way of making notes in a non-linear format - by comparison, this report is in a linear format so you probably won’t retain as much as you would from a mind-map! - that aids recall and can be easily used in the review process outlined above.
Philip illustrated these points by reference to a number of examples (there’s an example below) and also, having explained the “rules of mind-mapping”, encouraged the group to have a go. Needless to say, it’s not as easy as it looks and certainly you need to practice to be as eloquent on paper as the current World Champ showed himself to be. But no doubt, like me, the other delegates had a pack of coloured pencils for Christmas and have been practicing ever since.

The benefits seem clear but the requirement, for your correspondent at least, is for determined practice (or perhaps a training course with Philip) to get me using these powerful techniques. You can find out more about these techniques at www.learning-tech.co.uk where you can also purchase a copy of Philip’s excellent book “A Mind to Do Business” - which the FMF was delighted to present as a token of thanks for their support to ALL our members at the end of the first year of the Forum – if you didn't pick up your copy you can do so at the next meeting on 31 January 2006.
Listening…
Norman Smyrell from the Shropshire based Business Improvement Academy opened his session by helping the group to improve the essential business skill of listening. Focusing on the desire to be heard and illustrating techniques to clear the deck and ensure that we receive communications fully and clearly.
In a reference back to Philip’s session, Norman extolled the benefits of active listening:
L – Look Interested
I – Inquire with questions
S – Stay focused
T – Test your understanding
E – Evaluate the message
N – Neutralise your feelings
as a technique for maximising retention of the information received.
Thinking and Believing…
“If only you believe with sufficient conviction and act in accordance with your faith; whatever the mind can conceive and believe the mind can achieve” - Napoleon Hill
Norman opened this session by quoting this author extolling the virtues of positive thought as an essential pre-requisite to achieving goals. He moved on to explain the action of the Behaviour Cycle as indicated by the diagram.
Belief is at the heart of success and to develop belief Norman recommends:
- Think Success, don't think Failure
- Never sell yourself short
- Believe Big
- Plan your Personal Development Growth, and
- Take Responsibility for Yourself
You can find out more about how the Business Improvement Academy works to improve productivity, performance and profit by visiting their website: www.business-improvement-academy.co.uk or call Norman (toll free) on 0870 1149292.
Conflict...
Whilst conflict is often viewed as a constructive driving force within an organisation, an expression of healthy competitiveness that creates new ideas and actions - in many circumstances, it arises from, we know-not-where and wastes valuable time and energy that the organisation can ill-afford.
So, Carl Kovacs introduced the concept of ten Conflict Triggers:
- The Caustic Opener
- Mind-reading
- Everywhere, for ever
- That’s you all over
- The blame game
- Exaggerate? Me?
- You say potato
- Yesterday’s hangover
- What I mean, not what I say
- Irreconcilable differences
Showing the group how to recognise them and, most importantly how to avoid them and thus save significant waste of effort.
The process starts by taking responsibility:
- often YOU are the cause of conflict
- in any event YOU can only change YOUR behaviour and that’s all that’s needed!
It’s also about listening – much conflict arises from misinterpretation and misunderstanding.
The group were asked to survey (over a week at work) and identify their “Personal Top 3” conflict triggers and then develop personal avoidance strategies for each. They were also asked to review their relationship with the person with whom they most often clash and then reflect on what they do to trigger conflict with this other person.
By now, like me, they will have had the opportunity to put this plan into action – thus saving time and energy to read this article!
If you would like to find out more about how this approach to conflict could save valuable time and effort for your team, why not contact Carl at: ckovacs@food-manufacturing-forum.com